Zipair

Reviews and ratings: 61 %

Zipair review.

Description Zipair

ZIPAIR Tokyo, Inc., commonly known as ZIPAIR, is a low-cost airline based in Japan. It operates as a subsidiary of Japan Airlines (JAL) and was established to provide affordable air travel options, primarily focusing on long-haul international routes. Here are some key aspects of ZIPAIR:

Foundation and Ownership: ZIPAIR was founded in 2018 as a wholly-owned subsidiary of Japan Airlines. It represents JAL’s foray into the low-cost, long-haul market.

Fleet and Aircraft: ZIPAIR operates a fleet of modern aircraft, notably the Boeing 787 Dreamliner. This aircraft is known for its fuel efficiency and passenger comfort, making it a popular choice for long-haul flights.

Destinations: The airline primarily focuses on international routes, connecting Japan with various destinations across Asia and North America. It started with routes like Tokyo to Bangkok and Seoul and has been expanding its network.

Business Model: As a low-cost carrier, ZIPAIR’s business model is centered around offering basic transportation at lower prices compared to full-service carriers. The airline achieves cost savings through measures like higher aircraft utilization, streamlined operations, and offering a no-frills service.

Cabin and Seating: ZIPAIR’s aircraft typically feature a two-class configuration – Economy and Business Class. The Economy Class offers standard amenities with options for extra legroom seats, while the Business Class (ZIP Full-flat seats) provides a more premium experience at a lower cost compared to traditional carriers.

Services and Amenities: In line with its low-cost model, ZIPAIR offers a range of optional services and amenities for an additional fee. These include seat selection, priority check-in, in-flight meals, and amenity kits. The airline does not provide free in-flight meals or entertainment systems, aligning with its budget-friendly approach.

In-Flight Entertainment and Connectivity: ZIPAIR offers in-flight entertainment through streaming on personal devices, as there are no seatback screens. Free Wi-Fi is available, although its performance can be spotty.

Baggage Policy: The airline has a strict baggage policy, with additional fees for check-in luggage and strict limits on carry-on baggage.

Customer Experience: Reviews of ZIPAIR tend to highlight its affordability and clean, modern aircraft. However, there are also criticisms regarding the extra fees for basic amenities, limited customer service, and comfort issues, which are common in low-cost carriers.

  • Target Market: ZIPAIR primarily targets budget-conscious travelers, including tourists and low-cost business travelers, who are willing to forgo certain luxuries and conveniences for lower airfares.

ZIPAIR represents the growing trend of low-cost, long-haul travel, offering an alternative to traditional carriers by balancing cost and comfort. It caters to a segment of the market that prioritizes affordability and is flexible with amenities and services.

Illustrative image for the reviewed product Zipair. Source: Dall-E.

Illustrative image for the reviewed product Zipair. Source: Dall-E.

Last review update: 4. 1. 2024

Main advantages

  • Affordable Pricing: ZIPAIR is frequently praised for its low-cost fares, making it an attractive choice for budget-conscious travelers.
  • Clean and Stylish Interiors: Several reviews mention that the cabins are clean and well-maintained, with a stylish interior design.
  • Direct Flights: The airline offers direct flight options, which is a significant convenience for many passengers.
  • Free Wi-Fi: The airline provides free Wi-Fi, although it can be spotty.
  • Cost-Effective Bundled Packages: For those needing extras, ZIPAIR offers bundled packages for amenities like baggage and meals, which can be more economical.
  • Ample Storage and Power Outlets: The seats in the Boeing 787 Dreamliner feature ample storage and include charging ports.
  • Variety in Food and Beverage Options: The in-flight menu offers a range of options for purchase, with reasonable pricing.

Main disadvantages

  • Poor Customer Service: Many reviews criticized the airline for poor customer service, with staff often described as unhelpful or rude.
  • Strict Baggage Policies and Additional Fees: Passengers frequently complained about the airline’s strict baggage policies and extra charges for services like seat reservation and check-in luggage.
  • Uncomfortable Seating: Several reviews mentioned issues with uncomfortable seating, particularly for longer flights.
  • Problems with Ground Service: Issues with check-in and boarding processes were highlighted, causing inconvenience to passengers.
  • No Online Check-In: The inability to check in online was noted as a drawback, requiring passengers to check in at the airport.
  • Limited In-Flight Entertainment: The lack of seatback screens and limited streaming options were seen as negatives, requiring passengers to use their own devices.
  • Average Food Quality: The quality of pre-ordered meals was described as average or below average in some reviews.
  • No Flexibility in Ticket Changes: ZIPAIR’s strict policy on non-changeable and non-refundable tickets was a major concern for many passengers.
  • Additional Travel Costs: For flights arriving at Narita Airport, which is further from Tokyo, passengers incur extra travel costs.

Expert reviews

40 %

ZIPAIR Customer Reviews from Airlinequality.com

Based on the customer reviews provided for ZIPAIR, the airline seems to have a mixed reputation with a range of experiences from very positive to quite negative. Here’s a brief summary of the content:

  • Customer Satisfaction: The overall customer rating from 66 reviews is 4/10, indicating a below-average level of satisfaction.

Positive Aspects:

  • Some customers appreciated the low cost of the airline.
  • A few reviews mentioned clean and stylish interiors, and friendly staff.
  • Passengers who were prepared for a budget experience (bringing their own food, not expecting extras) seemed more satisfied.

Negative Aspects:

  • Common complaints included poor customer service, with staff often described as unhelpful or rude.
  • Many passengers were unhappy with the strict baggage policies and additional fees for services like seat reservation and check-in luggage.
  • Complaints about the lack of free amenities, such as meals, beverages, and in-flight entertainment, were frequent.
  • Several reviews mentioned uncomfortable seating and issues with the airline’s policies on seat allocation.
  • Problems with ground service, including check-in and boarding processes, were also highlighted.

Diverse Experiences: While some passengers had a satisfactory experience, especially those who expected a no-frills service, others faced significant inconveniences and discomfort.

Given the overall tone of the reviews and the average customer rating, on a scale of 0% to 100%, ZIPAIR would score around 40%. This score reflects the airline’s budget nature and the mixed experiences of customers, with a tilt towards the negative aspects in terms of service quality and customer satisfaction.

Read all reviews… 

ZIPAIR Customer Reviews - SKYTRAX [online]. [cited 04. 01. 2024]. Available from: https://www.airlinequality.com/airline-reviews/zipair/

 

75 %

ZIPAIR flight review: my experience flying from Singapore to Tokyo from Girleatworld.net

The ZIPAIR flight review details a family’s experience flying from Singapore to Tokyo. Here’s a summary:

  • Background: The family traditionally flew Japan Airlines (JAL) to Japan but switched to ZIPAIR in 2023 due to increased flight costs post-COVID. ZIPAIR offered a significantly cheaper alternative.
  • Cost: The cost for 2 adults and a child on ZIPAIR was SG $1,500, including amenities like checked-in bags, meals, and extra legroom seats. This was much lower compared to the SG $5,000 they would have spent on JAL.
  • ZIPAIR Overview: ZIPAIR, a subsidiary of JAL, offers lower-cost flights with optional amenities. The review notes that ZIPAIR only flies to Narita Airport, which is further from Tokyo compared to Haneda, adding extra travel costs.
  • Booking and Flight Schedule: The review discusses the booking process, flight schedule limitations, and the release of flight schedules by ZIPAIR. The flight times were not ideal for families with small children.
  • Flight Package and Amenities: ZIPAIR offers various optional services like priority check-in, amenity sets, inflight meals, and seat selection at additional costs. The review provides detailed pricing for these options.
  • Check-in Experience: The check-in at Changi Airport was smooth, with quick luggage processing.
  • Inflight Experience: The flight offered free Wi-Fi and limited movie entertainment, accessible through a web app. Personal devices were needed for entertainment, and the Wi-Fi was spotty.
  • Types of Seating: The review mentions extra legroom seats and ZIP Full-flat seats, which are similar to business class seats but at a lower cost.
  • Tips for Flying with ZIPAIR: The reviewer suggests bringing snacks, a tablet, headphones, and extra blankets for comfort.
  • Overall Experience: The reviewer was happy with the cost and experience, planning to update the post with more information after their return flight.

Based on this review, ZIPAIR would score around 75% on a scale of 0% to 100%. The airline offers a significantly cheaper alternative to full-service carriers with satisfactory services, though with some limitations in flight schedules and amenities. The option for extra legroom and full-flat seats at a lower cost is a notable positive aspect. However, the need for personal devices for entertainment and the additional travel cost from Narita Airport to Tokyo are minor drawbacks.

Read all reviews… 

ZIPAIR flight review: my experience flying from Singapore to Tokyo - Girl Eat World [online]. [cited 04. 01. 2024]. Available from: https://girleatworld.net/zipair-flight-review/
50 %

Flight Review ZIPAIR Economy on the 787 Dreamliner from Thriftytraveler.com

The ZIPAIR Economy Review by Peter Thornton provides an in-depth look at the experience of flying with ZIPAIR, a budget airline offering flights from the U.S. to Japan. Here’s a summary of the review:

  • Routes: ZIPAIR operates from several U.S. cities to Tokyo’s Narita Airport, with connections to other Asian destinations.
  • Booking Process: The review highlights the importance of considering extra fees for carry-on baggage, meals, and seat selection when comparing prices with other airlines. ZIPAIR flights are not typically available on points booking platforms.
  • Costs and Extras: ZIPAIR’s base fare is low, but everything from additional carry-on weight to in-flight meals and seat selection incurs extra charges. Bundled packages are available for these extras.
  • Check-In and Departure: The review notes the inability to check in online and the necessity of weighing carry-on bags at the airport.
  • Cabin and Seats: ZIPAIR’s Boeing 787 Dreamliner features a clean and modern economy cabin. Seats are described as efficient but somewhat cramped for long flights. The review appreciates the ample storage and power outlets at each seat.
  • Amenities and Entertainment: Basic amenities are available for purchase. There are no seatback screens, and the Wi-Fi is limited to accessing the inflight shopping menu and a small selection of streamed movies.
  • Inflight Service: The review was surprised by the lack of traditional inflight service, with no free water or snacks offered. Meals and drinks must be ordered through the inflight shopping menu.
  • Food Quality: The pre-ordered meal was described as barely edible, and the reviewer suggests considering other options like cup noodles.
  • Overall Comfort: The reviewer found the flight uncomfortable due to cramped seating and the inability to completely darken the cabin or block out the sun’s heat.
  • Final Thoughts: ZIPAIR is seen as a viable option for budget-conscious travelers who prioritize low cost over comfort and amenities. The lack of flexibility in ticket changes and the additional costs for basic amenities are noted as significant drawbacks.

Based on this review, ZIPAIR would score around 50% on a scale of 0% to 100%. While the airline offers affordable fares, the numerous extra fees, basic amenities, and comfort issues significantly impact the overall experience. The score reflects a balance between the low cost and the compromises in comfort and service.

Read all reviews… 

Flight review: zipair economy on 787 Dreamliner [online]. [cited 04. 01. 2024]. Available from: https://thriftytraveler.com/reviews/flights/zipair-economy/
60 %

ZipAir Review: San Jose, CA to Tokyo, Japan from Reddit.com

The ZipAir review for a flight from San Jose, CA to Tokyo, Japan, provides detailed insights into the airline’s services, highlighting both positives and negatives. Here’s a summary:

The Good:

  • Affordable pricing: Tickets were about $700, with an additional $82 for exit row seats. Total per ticket was around $900, compared to other airlines starting at about $1,200.
  • Direct flight from San Jose to Tokyo.
  • Clean and well-maintained cabin.
  • Comfortable standard seats, with the exit row offering ample legroom.
  • Efficient check-in and security at San Jose airport.

The Bad:

  • No itinerary changes allowed.
  • Standard seats can be cramped, especially for taller individuals.
  • Exit row seats lack convenient window views.
  • Middle exit row seats are often used by crew and passengers to cross aisles.
  • Small meal portions served early in the flight; additional food requires purchase.
  • Slow and inconsistent in-flight Wi-Fi.
  • No seat-back displays; limited streaming selection.
  • Strict policy on not changing seats or using empty seats for storage.
  • Slow customs process at San Jose airport.

The Ugly:

  • Poor customer service with no direct phone line and slow email responses.
  • Difficulties in dealing with customer service for any issues.

Despite the negatives, the reviewer still recommends ZipAir for its cost-effectiveness, especially if booking exit row seats for added comfort.

Based on this review, ZipAir would score around 60% on a scale of 0% to 100%. The airline offers significant savings, which is a major plus. However, the cramped standard seating, limited in-flight amenities, and poor customer service detract from the overall experience. The score reflects a balance between the cost savings and the compromises in comfort and customer service.

Read all reviews… 

ZipAir Review: San Jose, CA to Tokyo, Japan[Online]. [cited 04. 01. 2024]. Available from: https://www.reddit.com/r/travel/comments/10joime/zipair_review_san_jose_ca_to_tokyo_japan/
55 %

Zipair Review from Tripadvisor.com

The Zipair Review thread on a travel forum provides a range of opinions and experiences from various travelers who have used Zipair for flights, particularly from California to Japan. Here’s a summary of the content:

Positive Aspects:

  • Affordable pricing: Zipair offers significantly lower fares compared to traditional airlines.
  • Direct flights: Many users appreciated the direct flight option.
  • Clean and well-maintained cabins.
  • Comfortable seating, especially in the exit rows with extra legroom.
  • Efficient check-in and security processes at specific airports like San Jose.

Negative Aspects:

  • Strict ticket policies: Tickets are non-changeable and non-refundable, which was a major concern for many, especially in unforeseen circumstances.
  • Additional costs: Expect to pay extra for baggage, food, water, and other amenities.
  • No in-flight entertainment screens: Passengers need to use their own devices for entertainment, with access to free but slow Wi-Fi.
  • Limited customer service: Difficulties in contacting customer service and slow response times were common complaints.
  • Restrictions on seat movement: Passengers are not allowed to move to empty seats, which can be frustrating on less crowded flights.
  • In-flight service: Some passengers were dissatisfied with the lack of complimentary services, including water.

Individual Experiences:

  • A user named Nikki had a good experience with on-time flights and plans to use Zipair again.
  • Another user, Hawaii5flo, had a negative experience due to the non-refundable policy and lack of responsiveness from customer service.
  • A user named Sally B described Zipair flights as the “best flights” they’ve ever had, appreciating the fast check-in and the ability to order on the flight using free Wi-Fi.

Based on the mixed reviews, Zipair would score around 55% on a scale of 0% to 100%. While the airline offers affordable fares and direct flights, the additional costs for basic amenities, strict ticket policies, and limited customer service significantly impact the overall passenger experience. The score reflects the balance between cost savings and the compromises in comfort, amenities, and customer service flexibility.

Read all reviews… 

Zipair Review[online]. [cited 04. 01. 2024]. Available from: https://www.tripadvisor.com/ShowTopic-g1-i10702-k14250858-Zipair_Review-Air_Travel.html
70 %

Review: flying ZipAir from craving-nomz.com

The review provides a detailed account of a traveler’s experience with ZipAir, a budget airline offering flights from various locations in the United States to Narita airport in Japan. Here’s a summary of the review:

Booking Process and Fare:

  • The booking process is straightforward but can be confusing due to various fare options and add-ons.
  • The base fare is affordable, around $400 round trip, including free amenities like Wi-Fi and entertainment streaming.
  • Additional costs for seat selection, meals, and extra baggage.

Baggage Allowance:

  • Carry-on: Two bags allowed for free, provided their combined weight is under 7kg (15lbs).
  • Checked bags: Additional cost, with a maximum weight of 30kg and size restrictions.

Check-In and Boarding:

  • In-person check-in at the airport.
  • Boarding process varies, with no clear pattern observed.

Cabin Comfort and Amenities:

  • Plane: Boeing 787 Dreamliner, well-maintained.
  • Seats: Comfortable with typical legroom, featuring user-centric tray tables and charging ports.
  • Free Wi-Fi available, though connectivity can be spotty.
  • In-flight entertainment available for streaming on personal devices.

Food:

  • Meal options chosen during booking, with limited choices and no accommodation for dietary restrictions.
  • Food quality is average, with small portion sizes. The reviewer suggests bringing your own food, especially when flying out of Japan.

Conclusion:

  • ZipAir is a viable option for budget-conscious travelers, especially when considering upgrades like baggage and seat selection.
  • The overall experience is satisfactory for the price, with recommendations to plan ahead for meals and hydration.

Based on this review, ZipAir would score around 70% on a scale of 0% to 100%. The airline offers a good balance of affordability and comfort, with the main drawbacks being the additional costs for amenities and the average quality of in-flight meals. The score reflects the airline’s appeal to budget-conscious travelers who are willing to make a few compromises for a lower fare.

Read all reviews… 

Review: flying ZipAir - Japan's newest low-cost airline - Craving Nomz [online]. [cited 04. 01. 2024]. Available from: https://www.craving-nomz.com/review-flying-zipair-japans-newest-budget-airline/
75 %

Navigating the sky with a detailed look at the ZIPAIR economy from Mattsflights.com

This comprehensive review of ZipAir, a budget-friendly airline offering flights to Asia, particularly Tokyo’s Narita Airport, from various U.S. gateways, provides an in-depth look at the airline’s services, pricing, and overall experience.

Key Points of the Review:

  • Affordable Pricing: ZipAir is known for its low fares, with roundtrip options often under $700 USD, making it an attractive choice for budget-conscious travelers.
  • Booking Process: The booking can be done via Google Flights, with the option to filter for ZipAir flights. The initial fare is low, but additional costs for extras like baggage and seat selection apply.
  • Baggage Policy: Carry-on baggage up to 15 lb is free, but charges apply for heavier carry-ons up to 33 lb. Checked baggage fees vary based on weight and destination.
  • Check-In and Boarding: Efficient airport check-in process. Online check-in may sometimes be unavailable.
  • Cabin Comfort: The planes used are Boeing 787 Dreamliners, featuring a 3-3-3 seat configuration. Seats are comfortable with standard legroom and include thoughtful features like charging ports.
  • In-Flight Amenities: Basic amenities are provided, with the option to purchase an amenity kit. Free Wi-Fi is available, although it can be spotty.
  • Food and Beverage: Meals and drinks are available for purchase, with reasonable pricing. The in-flight menu offers a range of options.
  • Service and Staff: Experiences with staff vary, with reports of both efficiency and friendliness, as well as some rigidity in policies.
  • Comparison with Competitors: ZipAir stands out for its competitive pricing and modern approach to in-flight entertainment, offering a fresh travel environment and reliable on-time arrival rate.
  • Overall Experience: ZipAir is presented as a viable option for budget-conscious travelers, offering a balance between cost and comfort. The review suggests considering ZipAir for trips to Asia, especially for those looking to travel economically.

Score Based on the Review: Based on this review, ZipAir would score around 75% on a scale of 0% to 100%. The airline offers a good balance between affordability and comfort, with the main drawbacks being additional costs for amenities and the average quality of in-flight meals. The score reflects the airline’s appeal to budget-conscious travelers who are willing to make a few compromises for a lower fare.

Read all reviews… 

Navigating the sky with a detailed look at the ZIPAIR economy [online]. [cited 04. 01. 2024]. Available from: https://www.mattsflights.com/zipair-economy-review/

Expert video reviews

BRUTALLY HONEST | Flights by ZIPAIR from Los Angeles to Tokyo aboard their Boeing 787-8 in ECONOMY mode! - YouTube [online]. [cited 04. 01. 2024]. Available from: https://www.youtube.com/watch?v=r2rUiw5lqoQ

Cheapest flight to Japan: ZIPAIR - review of the flight in economy class - YouTube [online]. [cited 04. 01. 2024]. Available from: https://www.youtube.com/watch?v=uMvqgsPxC-0™

ZIPAIR Revealed - Japan's no-frills budget airline: USA to Tokyo - YouTube [online]. [cited 04. 01. 2024]. Available from: https://www.youtube.com/watch?v=lxO7rhAWjHI

Is ZIPAIR any good? - YouTube [online]. [cit. 04. 01. 2024]. Available from: https://www.youtube.com/watch?v=cgRdkm7dWUc

ZipAir Business Class Review on Japanese low-cost airline 2023 - YouTube [online]. [cited 04. 01. 2024]. Available from: https://www.youtube.com/watch?v=TqiAAF8lD_s

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