Reviews and ratings: 62 %
SHEIN sells range of women’s, kids’ & men’s clothes for the latest fashion trends. The Chinese fast-fashion giant, has faced criticism over poor goods quality, slow shipping and bad customer service. But the prices are low and there is a huge selection of goods.
- Low prices
- Huge selection of goods
- Many discounts
- Free returns
- Low quality goods
- Insufficient customer service
- The sizes do not correspond to US ones
- Longer delivery time
3.8 out of 5 based on 105,444 reviews
Alana: Worst costumer service I’ve ever received in my life, they sent item to wrong address and made no effort to resort problem they simply did not care I’m left with no item and no refund.
Angel: I have a UPS store mailbox to make sure there is someone there to receive it. Did not receive the package. Customer service is useless. Never shopping there again.
Shelley: Easy to explore fun and unique fashion plus. Jewelry I can afford and clothes last a year or so quality stands for itself.
Charlotte: Absolutely love Shein, they have got so much better with deliveries. Clothes are great, I have bought so much from them in the last year for myself and my Daughter.
3.6 out of 5 based on 6,559 reviews
Fonzie: Would not recommend this company. Made and paid for an order then never received any confirmation that it had been received. Received half of my order a few days later but no mention of the other half. Tried every way possibly to contact the company but could not get in touch with anyone. Still have not received the rest of my order, can’t get into my account to see where it is and can’t track it as I have had no contact from the company. Customer service is shocking.
Andrea: I have bought a pair of sandals from shein I have worn them 3 times and today on putting them on both have split soles at the same point on each shoe obviously a defect apparently I cannot now return them as faulty. Not good at all for a pair of shoes for 4 months old and only worn 3 times. Not happy at all it states 60 days only to return and thats that.
Mel: Don’t bother ordering from here, ordered 3 swimsuits, cost 30 pound. Got my parcel today it was a gold plastic leaf!! No swimming costume, Customer service non responsive, absolutely awful company. Update from customer service to say that I need to check my garden for my parcel. Already received parcel it is not what I ordered. Absolute joke of a company. Paid through Klarna so will be cancelling payment.
Lauren: Useless. Ordered over 2 weeks ago, evri had parcel for 6 days and not delivered it. Shein refusing to refund me and have the gall to tell me to “kindly contact evri”, seemingly forgetting I paid shein, not evri so my contract for the sale of goods is with shein. Customer service agents useless and rude to boot. Cheap bikinis aren’t worth this grief.
2.77 out of 5 based on 3,891 reviews
Christy: I ordered really cute pieces from Shein (7 pieces) and it stated all were delivered to my P. O. box. But, no, only one bikini top was sent in my package. I have reached out to customer service via email (telling them to not refund, but please replace items) with the promise of a response in 24 hours and, 1 week later, no reply. Im so sad. I wanted those pieces.
Lori: Worst experience ever… I placed an order in October 2020(for Christmas) received the wrong order in November (all size xs plus they are items that I never ordered) I am having the worst experience trying to return the product and get my money back ( still emailing today Dec 21) Shein keeps sending me an incorrect label that will not scan at my post office? Therefore I am unable to return it or get my money back ( over $50). Frustrated!
Kimberly: Customer service phone number not in service!? One of my orders does not show on my account therefore I can not do returns of items they have sized incorrectly. Quality of clothing can be very poor. I’m paying $18 (on 2 orders) to return items because their sizing items wrong! Plus I’m stuck with an item that was final sale and again their sizing was off! Such a waste time of MY $$$ and time!
Katherine: I ordered a lot of clothes from them. The strapless bra came missing a part of it, but I couldn’t make a return since it’s personal item. Tried contacting the customer service and there was no real human replying at all. I also want to return several other tops due to their poor quality, but there is literally NO WAY I could get a return label. This is a total scam. Do Not buy anything from SHEIN!
4.5 out of 5 based on 1,202 reviews
Alicia: I love SHEIN to buy cute wigs, lingerie, and clothes. Their items are so affordable and the quality is usually really nice. My favorite purchase ever was this pink and blue wig with detachable space buns I’m wearing in the picture. Definitely recommend making a purchase on SHEIN as there’s something for everyone at great prices.
Miranda: Two of my favorite shirts came from shein! I didn’t know what to expect but they knocked it out of the park!! It arrived quickly, the price is better than you could find in the store. I had to return a shirt & it was painless & so easy! Not to mention their customer service above and beyond! Honestly I was so impressed I have and will be a returning customer.
Jennifer: I love ordering from Shein. It does take about 2-3 weeks to receive my items once ordered. Some of the items on the site are so trendy and cute and the prices are definitely lower than other stores, including Amazon. I ordered these family elf shirts, and all three were less than $30 total with tax. I did make sure to order some other items so that my total was more than $49, which allowed me to get free shipping! The shirts were made of a soft stretchy black cotton, and so far have faded or peeled after being washed.
Elena: I love buying from shein here’s a fall outfit i wore from shein. Except the shoes. There products are always cute and perfect for gifts and spoiling yourself. Let me know if you guys want the id codes of the clothes. And i have coupon codes too!
2.0 out of 5 based on 1,268 reviews
Vet: I don’t get these negative reviews. Shein has great quality fabrics, coloring and workmanship. Some items are a little off BUT you can return them. The key to successful shopping with Shein is to 1. KNOW your exact measurement’s. They have a chart that shows you how to measure your body. 2. READ the comments. Other shoppers are going to tell you almost anything you need to know. 3. LOOK at the pictures other shoppers have posted. I have been shopping with Shein for three years now. 90% of my items have washed and worn well.
Violet: Shein is like a Drop-shipper, orders are ship from China and the money ship there as well. Takes a long time to get your merchandise and to get a refund if you are lucky. YOU WILL BE DISAPPOINTED! If you don’t read the description, 90% of the products are made a super light-weight polyester fabric for the purpose of shipping it cheap and the quality is extremely poor. Something to be expected coming out of China. Buy at your own expense.
Gee: I still have two outstanding refunds that they have not refunded to my credit card. It’s been over a month. It was extremely difficult to get a hold of someone from this company. I finally manage to chat with a customer service representative, they gave me two reference number for the two refunds, but upon calling AMERICAN EXPRESS, this transaction was actually not even posted by Shein. It was 20 July when they confirmed my refund. Up to now, I still have not received it. I am extremely disappointed to say the least. Their customer service is the worst and you won’t get any support.
Charles: I like ordering clothes in this store, always fast delivery, reasonable prices and good quality. The support service helps you to place your order.
2.3 out of 5 based on 1,154 reviews
Crystal: Very bad service, very cheap see threw thin materials clothing.
Dee: Completely wrong dress was sent and this dress had been worn smelling like BO! I will never buy from this company again.
Vicki: Disappointing customer service. Shein sent the wrong item and refuse to refund!! They need me to print the label and go to post office to return the item. I told them I do not have a printer at home. Online shopping is all about convenience. I ask them to send me a return package and label, so I can post the item back but they refused!
Dianne: Best & cheapest clothes I’ve ever bought. Yes it’s a bit “hit & miss ” with sizing & quality but I’ve sent plenty of stuff back & never had an issue getting a refund (& it’s free). People ask me constantly where did I get my clothes as they are so unique. Your plus size range is amazing & so much to choose from. I’m totally hooked!
IS SHEIN—THE CHEAP CLOTHING BRAND ALL OVER INSTAGRAM—A SCAM?
I love good deals as much as the next person. But that being said, I don’t love Shein or inexpensive things that fall apart after the first use. And with Shein, you get what you pay for: low-cost, trendy clothes that can be hit or miss when it comes to actual quality. It’s the online-only equivalent of mall stores like Forever 21 and Charlotte Russe. I’d recommend pieces shopped at Shein for those fun items you only plan to wear a handful of times, like a party dress or a graphic tee, but not for investment pieces, like a winter coat or jeans, that you want to get a lot of use out of.
Make sure you do your research before buying something from Shein, too, to avoid having to deal with customer serivce. Know that the sizing, quality, and look of an item may not be what you expect or what you see in the pictures, so you should always check the sizing chart and read any reviews of the item first. I found honest reviews, in particular, to be helpful because a lot of people also upload photos of their purchases so you can see what the pieces look like in real life. Read full review…
Shein Online Store
Average rating of 2.14 from 237 reviews
Johan: I ordered many products from Shein. Mostly women’s clothing, makeup items and kitchen assessories. The delivered items were of great quality (clothing sometimes a little bit small) and just as expected. The value of the clothing cannot easily be matched and it looks beautiful.
Monique: I am very upset and angry. Shein deducted money from my account but canceled my order. I am now at a battle to get my money back between Shein and my bank. Very disgusted and the customer service is terrible, they just refuse to send my order saying the money wasn’t sent to them but the bank says it was. It’s a nightmare.
Melanie: I ordered and paid for a few items. 14 weeks later – no correspondence or items. Shein stole my money.
Jaydee: I ordered a dress the 28th of feb and paid the Tax duties the 4th of march and i still haven’t received my order. A few days ago i received an email from Shein (BUFFALO Logistics) requesting that i should pay Tax duties. I don’t understand why i should pay for Tax again.I’ve send them proof of payment which there was no response to. This is very upsetting and unacceptable. The service that i’ve been receiving is very poor!
SHEIN-Fashion Shopping Online
4.7 out of 5 based on 4.25 million reviews
Connie: Too many ads on my other sites. Also, too many packages, that small items could be put into one package. Paying for shipping, processing is expensive. I bought a lot of products, and I feel like the rules have changed. Higher prices, and hard to return items, due to costs. There are some products that are supposed to give rewards, and codes….but they won’t happen unless the consumer buys more products, higher in spending costs.
Christina: The app is easy to use, has a lot of different items to chose from, ways to get points, and videos showcasing fashion and Sheglam application tips. The prices are great! Some of the downsides are I am plus size and almost all of the plus size is modeled by people that are mostly on the skinnier side. They don’t have truely plus sizes for men either. Most of the fashion is great, but there are a lot of crop tops, wish there was a choice on regular or crop.
Brooke: I absolutely love Shein! The photo reviews that users share, make it so much easier to purchase online, because not only do I see their height and weight (of they choose to share that) but also a photo of them in the item so I can determine by a similar body type to mine if I think it will be a good choice for me or not. Prices are great and quality is great (cheaper things have lesser quality than the higher priced items, but nothing I’ve bought is poor quality).
Chloe: The items are fine quality, not great but not bad, definitely worth the price. Shipping is fairly quick but customer service doesn’t seem to be of much help when there’s something wrong after the order ships, for instance needed to change my shipping address as my first set of items went to a place I had no access to. Had to get the police involved to retrieve the package after customer service “changed” the delivery address. Overall, good experience, needs better customer service.
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