Reviews and ratings: 79 %
JJ’s House is an international online retailer that specializes in wedding dresses, special event gowns and accessories. Known for their extensive variety of styles, colors and their unique custom-fit approach – they quickly ranked amongst the highest Wedding and Prom Dress websites.
- Variety of styles and colors
- Custom-sizing available
- Only online.
- Loger delivery time
- Bad customer service
- Complicated return process
- Misleading information on website and social media platforms
- Long and unreliable delivery time
JJ’s House promises to be the ideal destination to get the fashion and supplies that’ll you’ll need to make your special day an unforgettable one, be it weddings, anniversaries, parties, etc. True to this, it offers a vast collection of wedding dresses, evening dresses, and more. You can order standard sizes, or enter your measurement for dresses sewn to your size.
You’ll also find that JJ’s House has some of the most competitive prices in the market; and the quality is largely great. Though, all items are made-to-order; JJ’s Shop has a relatively fast production time; and it ships worldwide, so you can order from anywhere.
However, it is not all smooth sailing. JJ’s House has a return policy that allows you return any standard size item that you are not satisfied with. However, because the company is based in China, and customer bear return shipping cost; it may be prohibitive to return an item. Also, though the company promises full refunds for eligible returns; the customers’ reviews suggest that getting full refunds from JJ’s house is hard to come by.
Thus, JJ’s House is a legit house that you’ll largely find having high quality products at good price points. However, for those few times when you are unsatisfied with an order, you may have to contend with more dissatisfaction in terms of returns and refunds. Read full review…
3.7 out of 5 based onreviews
Cathryn: We placed a special order according to my 11 year olds measurements. The dress is very nice quality and fits great! We don’t need the dress until September so I left a little bit of room ro grow. The dress arrived 1 week earlier than anticipated! I will order from this company again for myself!
Christine: JJ’s House offers dresses to try on. Pay $10/dress, my shipping was free and fast. They arrived in a few days. I tried them on and my final decision was complete! You must send them back within 7 days, but that is plenty of time. I then ordered the dress in the color I selected and had peace of mind that my decision was right for me. The quality was very good too. The lining was soft (not itchy), well. Made and they offer custom sizing if you’re hard to fit. I highly recommend JJ’s House!
Beryl: During the process I was constantly updated on whatever questions I asked. I was a little apprehensive to order because it was a foreign company. JJ’S House customer service experience was more than I expected. I received so many compliments. I have also proudly recommended JJ’S HOUSE to my friend whose daughter is getting married in Hawaii because of the professionalism that they displayed.
Ann: Beautifully made! Fully lined. Quality fabric. Gorgeous embellishment and bead work on top half. Excellent customer service and received the dress in 4 weeks.
3.4 out of 5 based on 5,776 reviews
Chloe: Poor and horrible quality! They sent you a damaged/defected product and you need to bear all the shipping cost when you return (the product was shipped from China). Be mindful that it is cheap for a reason.
Kerrie: Beware of sizes.. even when measured.Had delivered a J14 bridesmaid dress-enormous so ordered J12- too tight so ordered different dress again in J14 fit perfect. So with delivery charges and return charges spent £50 more than I should have had too. Sent 2 emails about the query but not heard anything!!!!
Patrick: High quality fabric! Love the look and fit!
Lale: The dresses are as seen, good quality/price.
The customer service is helpful and caring. The shipping although a little bit expensive, is fast (less than 10 days).
3.7 out of 5 based on 573 reviews
Joann: I found it was a great web sight to navigate and there was a great selection of different styles for different shapes. I loved the dress and thought it was a very good quality I would recommend any one to this sight. If there were any problems you could return it. This was a simple process.
Maria: Very easy to buy! Will buy from again! Love it!
Talia: Fantastic customer service! Their online chat was prompt and helpful. Incredible option to be able to order a colour swatch prior to purchasing the item. There are so many colours to choose from and it’s great to see it in person for only a couple of dollars. Their app is very useful and easy to use. Lots of options to get discounts through the app also.
Sharon: Navigation was very easy even for a senior citizen
The range of products is amazing, soo much to choose from.
The quality of the dress I bought is very good, extremely happy.
4.2 out of 5 based on 144 reviews
Tabitha: I was leery about ordering something as important as wedding items online but after receiving the items I was impressed. My items arrived rather fast considering the distance. They were packed tightly in a box so no shifting to damage anything. My items were just as described and went above my expectations. I will defiantly order again.
Sarah: The $10 purchase to have the dress for 7 days was an excellent option for us. The dress was absolutely beautiful and personally feel it was very good quality. I would recommend and do this again!
Deborah: Awesome job and I would always come back to shop.
Kimberly: I ordered two flower girl dresses at 70.00 apiece. They were very pretty, but both of them are so long that I have to spend another 65.00 apiece to get them cut off and hemmed.
out of 5 based on 3,55K reviews
Elena: Terrible experiance with this online shop. I have sent a return article almost 2 months ago, but I did not receive any refund. It costed more to pay import tax 30eur, then send a package back additional 30eur and on top of that I dont have any refund. Not to mention the quality or the ordered article is terrible.
Nicola: I recommend JJsHouse very highly, their service was excellent and the dresses perfect, I bought 4 dresses for my daughter’s wedding, the wedding dress, bridesmaid dress, junior bridesmaid dress and my dress, they all fitted perfectly, and looked beautiful, very good quality and well made, and very reasonable price. Super satisfied, will be ordering from them again when the need arises.
Deb: Purchase was easy to order, just need a few minor alterations on the slacks( length too long)and jacket sleeves ( too long too). Perfect outfit for my granddaughter’s wedding.
Susie: Did a custom measured order for a wedding guest dress and the on-line chat and communication has been great so far. Very quick to respond. Just waiting on shipment now. Tracking is easy to with their app.
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