Reviews and ratings: 65 %
Carvana is an online vehicle retailer that sells used cars, trucks and SUVs. Customers can browse its vast inventory, purchase a car with cash, receive financing or trade in their existing vehicles. Carvana certifies all of its vehicles and provides a guarantee for 100 days or 4,189 miles, whichever comes first. CarvanaCare and Carvana Gap Coverage provide additional protection against damage and theft.
Customer service available seven days a week.
Borrowers can change their payment due date via the Carvana app.
Minimum loan amount is lower than other lenders.
- Easy-to-use interface for shopping used car inventory.
- No-haggle, no-pressure environment.
- Everything can be done online.
- Seven-day return policy + 100-day or 4,189-mile limited warranty on purchases.
- Not available in Alaska or Hawaii.
- Prices may be slightly higher than a private sale.
- No opportunity to test drive before purchase.
- When selling, offer may be less than you can get in a private sale.
2.8 out of 5 based on 748 reviews
James: They gave us a price. We signed some papers. They came with a check in the amount agreed upon and took the car with no problems. They did what they promised, and I would recommend them for anyone selling a vehicle.
Darren: The whole thing was very easy, fast and concise. The check was as-promised with no problems at all. From navigating the website, to accepting the offer and then actual pickup of the car was so smooth I could not believe it. Highly recommend to buy or sell a car from them!
Caroline: Carvana offered me the best value for my car. They gave be plenty of time prepare for selling my car, even allowed me to change dates. The pick up was smooth and easy! I was concerned I needed to detail my car, they told not to. Offered me the best option at the best time.
Ian: After submitting the required insurance info they required multiple times and having a custom proof of insurance written for them, the registration plates to the car have been lost in and they won’t help me get a replacement. One star is generous.
3.6 out of 5 based on 5,603 reviews
Jamie: Had an awesome experience selling my car with Carvana! I compared local used car places, CarMax, and Edmunds, and Carvana had the most competitive prices offered for my vehicle! The whole process was so easy, I was actually a little skeptical HOW easy! Will definitely be a lifelong customer now!
Nicholas: This has been the worst experience I’ve ever had. Still waiting for a car a month later and 4 reschedules. And they charge a 1k delivery Fee! I moved a vacation to facilitate a delivery and changed a flight only to get shafted both times. All the advocates say is “sorry”
Collin: All in all it was a decent process however I made three efforts to find out if the end process could be contactless due to severe health issues but alas when people were at my door they informed me carvana no longer did contactless. And it was difficult for me to get the sale of two vehicles coordinated but in the end that did work out satisfactorly.
Lisa: We looked at as many options to sell our Jeep rubicon gladiator, carvana made it simple. We received maximum value for purchase and the transaction was professional, and fast. We will use this service again and refer our friends to carvana.
1.37 out of 5 based on 267 reviews
Travis: The first car I got was a lemon, and missed 2 delivery days. I purchased another car and the delivery date was extended 2 weeks no called me I took of work, and change my insurance to the new car. So that’s 3 misses delivery dates total. I will make sure to let everyone I know about this. This is horrible. You guys cost me $4,000 in rental fees. This is Ridiculous. I want to talk to the highest manager possible.
Taylor: Super easy experience to sell a car. Gave details of my car, Uploaded some documents, got a quote and scheduled a time for them to come pick up the car. I had some issues with the title before they would come get the car, which is the only reason it took more then a week to complete the process. Cut me a check and took the hunk of junk away. Awesome!
Jane: I may sell my car to Carvana but learned today ( it is not in the details: how does it work) that when they pick up my car that they will test drive it off my property. I asked for liability coverage in writing to determine if they accept liability when they drive it & am awaiting that information. There is NO way I will agree to let them drive my car if I am liable. That is unacceptable if that is the case. I asked the representative on the phone to request that part to be added online so that sellers are fully informed.
Stuart: There’s nothing new here except a long drawn out string on emails from nice people promising things they can’t deliver. Inspected cars that aren’t. The usual you’ll find at any car dealer. If Carvana inspected this car, I’m Abraham Lincoln.
4.2 out of 5 based on 9.196 reviews
Lawania: My purchase was very easy no long waiting or haggling. My pick up was a little off because the vehicle had to have a minor repair which delayed my pick up. I had a problem with my key fob but the problem was resolved with no expense to me. So overall I would definitely recommend my family and friends to purchase through Carvana. I got the vehicle that I have always wanted, with notes that are affordable to me.
Kahayla: The staff was so friendly and the vending machine was a really fun to watch.
Jeff: Very positive experience. Impressed with their proactive communication via multiple methods throughout the process. Would definitely recommend.
John: Browsing dealer inventory on-line is super cool. Having a 7 day test-drive is outstanding. Waiting for the car to arrive is the only drawback. Every ineraction that I have had with Carvana has been pleasent.
Carvana-Touchless Delivery To Your Home
4.2 out of 5 based on 9.211 reviews
Akray: We purchased our car in the summer. Unfortunately over the winter we began to have problems with the automatic drive not getting out of park. It turns out that we were sold a dirty car full of sticky substance that wasn’t able to be determined until it got cold. Carvanna will not pay any of the expenses. We have spent over $3000 on fixing this car since we’ve received it less then 7 months ago.
Travis: Great experience from the very beginning. She was very straightforward, concise, professiona and pleasure to speak with. Easily explained all the details and answered questions quickly.
Andrew: Everything in the beginning was great until delivery. Pushed appointment to drop off back 7 days, was told sorry and that they could not compensate in any way. Not satisfied with my experience.
Matt: The vehicle selling process was fast, secure and painless. They gave the best purchase price and showed up on schedule and was done with the entire purchase process in less than 30 minutes. I would definitely recommend Carvana for anyone looking to buy or sell a vehicle.
If you’re looking to buy or sell a used car, you really can’t go wrong seeing what Carvana has to offer. However, it’s always a good idea to consider the pluses and minuses.
Carvana may still be the new kid on the block when it comes to used car buying and selling, but there’s no disputing the disruption it’s caused in the industry. Between the ease of use and the competitive prices Carvana offers, anyone interested in buying or selling a used car would be doing themselves a disservice not to give it a shot. Read full review…
Guarantees and warranties
2.5 out of 5 based on 94 reviews
Michael: Smoothers car selling experience, great quotes. Painless pickup and inspection process.
Chad: Never came through with the car. They sent several texts with updates. The updates were that they were delayed. Would not recommend using them. Specially after reading some of the other reviews.
Elisa: I told my car to them yesterday, it was super easy and they went to my house to pickup the car. I wish I knew them earlier..
Roman: I was skeptical at first buying my truck unseen and online but i considered my self lucky having carvana advocates around me through out my journey who were all personable, professional and informative. They are the Super Heroes of Carvana They made this process seamlessly a “Great One” !! I will never step into a dealership again you just made me a true believer a certified millennial !
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