Reviews and ratings: 45 %
Booking.com is a Dutch online travel agency for lodging reservations & other travel products. It is headquartered in Amsterdam. It offers accommodation in over 200 coutries.
- No wait time on the phone.
- 24/7 support in 43+ languages.
- Huge network.
- A lot of hotels from many countries.
- Some hotels may be more expensive than directly on the hotel page.
- Some bad reviews.
1.3 out of 5 based on 35,367 reviews
Ed: I booked a room with this company but when I got there I was informed that the room was unavailable even though I had paid already. This was not due to the management of the condominium, but the owner of the room.
Mati: You can get some good deals on travel when you bundle your flight car rental and hotel with this site. I’ve only used them twice and was satisfied. If you’re not needing a hotel or car rental you can find a better option on your own. It can give you some great ideas on activities to do at your travel destination.
Kevin: I wish I saw those reviews before booking through them. They are not a UK based company and a bunch of dodgy scammers. I have been charged an international foreign transaction fee even when I paid the full amount before departing.
Tom: I have used this site many times for holidays and hotel booking and never had any problems. I’m surprised they have such a bad average score.
1.5 out of 5 based on 2,631 reviews
Melissa: Used my flexible ticket to rebook a new flight. Virtually impossible. Had to move it 3 months later. Still paid for the difference in price but now the luggage price is not included and flexibility is waved. CS- they NEVER follow up, can’t be trusted, they work from India- different culture and expectations, half the time they don’t understand the issue. Frustrating.
Cristian: The worst experience renting a car in Europe! I followed voucher instructions, went to pick-up location and called the agency number. After almost an hour of waiting and calling with no answer, I contacted the US Booking.com Customer Service which was helpless. I had no choice, rented the car through another agency and requested the refund.
John: They use to be good when started but now they are absolutely… bunch of unprofessional people got together and dont know which way is up.
I called them over 10 times to modify my flight, they keep on transferring me and either they disconnect you or they answer and once a lady picked up whom I did not understand a word she says.
Roger: With a week to go booking.com and Manhattan New York city kept the $500 I paid citing the “policy”. This is terrible customer service and I’ll never use them again.
4.4 out of 5 based on 33,704 reviews
Mayra: We found an amazing deal for a resort 5 starts in Cancun! We just went for spring break and it was one of our favorites vacation booking.com works perfectly with us I definitely recommend it it’s safe and the team work helps really good with cancellations.
Courtney: Bookings.com is so user friendly & offers some of the best deals! I booked a Miami vacation here! I will hopefully book again soon!
Caitlin: I had a wonderful experience with bookings.com they helped me with a quick getaway with the family a few hours away they literally found me a hotel on the beach literally at half price the hotel was offering I definitely recommend Booking.com for travel.
Samantha: I love using booking.com! It is very easy to navigate and user friendly. Plus it is upfront about prices and makes planning trips a breeze, do you have more time to actually enjoy!
2.8 out of 5 based on 811 reviews
Alfredo: Ruuun away from this company. They are a fraud. My friends in Canada and us in the USA went to Orlando. By the time we were planning our trip, we noticed their flight was going to arrive earlier, so we decided for them to get the rental car. Unfortunately they used this company to get a car in Dollar rent a car. They charged up front $500 but we thought that was a refundable deposit for any reason.
Sara: Biz since 1996??? There is zero real human interaction. It reminds me of the fake wizard behind the curtain in the Wizard of Oz. I canceled my hotel, but they won’t refund my money $600. I’m holding out a small glimmer of hope. I have filed a complaint with BBB and a dispute on the bank charge. You Definitely won’t get ANY customer service – zero, zilch – none.
Thomas: My interaction with Booking.com was the single worst experience with any customer service department that I’ve had. We arrived in Edinburgh with a reservation through the website at Britannia Hotel. At the hotel, there were no rooms available for us. I attempted to call the Booking.com customer service line twice. Both times I was put on hold for 30 minutes before the line went dead.
Shawn: Booking.com listed a hotel as pet-friendly so we made reservations. The note was not pet-friendly so we were charged over $100 for cancellations. Do not trust Booking.com as being an accurate source!!
1.61 out of 5 based on 1,914 reviews
Michal: There was a problem with my reservation. At the reception desk, I was informed that my room was not available because of Booking and the facility communication process. After an hour of waiting, I got the room when I had already reserved another hotel in the city. Later problems with cancellation and Booking mindless fees only completed the picture.
Andy: Not trusted, discriminate, abusive service – outstanding nonsense treatment – our service are down of the minimum.
May: Bad user experience, I booked for a double occupancy and charged for it and they booked for a single one. Never use it .
1.4 out of 5 based on 2,096 reviews
Katrina: For a Company in which I have dealt with for more then 6 years, I now find myself unable to get a refund which I am owed. I have emailed customer Service more then 15 time and they just keep asking the same questions, which I have answered. I am disgusted with the lack of professionalism with Booking.Com
Jane: Had a booking I had to cancel (with free cancellation) where the hotel owner fraudulently remove money from my credit card after the cancellation. Followed booking com’s directions….nothing….asked for help and nothing! Finally sorted it myself…..had used them for many bookings but no longer.
Karen: Beautiful clean bright apartment close to the beach and across from the North Burleigh Surf club.Loved it. Would recommend it. Booking was easy and follow up with directions was great.
1.23 out of 5 based on 1,091 reviews
Anthony: I have on two occasions in the past year, the latest one being today, needed to make changes to bookings that were technically not possible as I’d paid a reduced fee for a non-refundable booking.
Niel: This is the most useless business I have ever worked with. Never give us feedback and my self-catering unit has been closed for more than a month on this kak system. Can’t speak to the relevant department.
Mariette: I am still waiting for my payments as a host, for more than 4 months now, over R14000. After numerous phone calls, emails, even their CEO, useless. Excuses upon excuses. Sick of them, don’t support them, they steal from you!
Anthony: I have on two occasions in the past year, the latest one being today, needed to make changes to bookings that were technically not possible as I’d paid a reduced fee for a non-refundable booking. On both occasions, the consultants have been understanding and have gone out of their way to accommodate my requests, at no additional charges to myself.
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