Aroma360.com

Reviews and ratings: 44 %

Arome360.com review.

Description Aroma360.com

Aroma360 offers a range of products and services focusing on scenting solutions for both homes and businesses. Their foundation is built on two main principles: providing healthy scenting solutions and educating people about the benefits of Aromachology, which is the study of the influence of smells on human behavior.

One of their prominent products is the Wireless Pro™ Scent Diffuser, which is a waterless and heatless portable scent diffuser. It’s designed to complement any space aesthetically and comes with features like remote control for easy scent density adjusting, silent scenting technology, and compatibility with their Pro-Pod™ fragrance oil bottles. This diffuser has received high customer ratings for its effectiveness and convenience​​.

They also offer a wide range of scents, inspired by well-known places and luxury brands, such as the “Chandelier™” inspired by Baccarat Rouge 540 and “Escapade” inspired by the Ritz Carlton®. These scents come in various forms, including fragrance oils and candles, with options like bergamot, sweet berry, oakmoss, ozone, jasmine, and black pepper among the scent profiles​​​​.

Aroma360 has become a leading force in the scent marketing industry, working with numerous brands across different sectors to enhance brand and customer experience through scent branding and marketing strategies. They have designed custom scents for various hotels, spas, and businesses, utilizing Aromachology principles to influence customer behavior and emotions in line with brand messaging and goals​.

Illustrative image for the reviewed product Aroma360.com. Source: Dall-E.

Illustrative image for the reviewed web Aroma360.com. Source: Dall-E.

Last review update: 8.1.2023

Main advantages

 

  • Product Satisfaction: Several customers expressed satisfaction with the products, mentioning the quality of the scents and the effectiveness of the diffusers.
  • Fragrance Quality: Some customers were satisfied with the scents offered by Aroma360 and enjoyed the fragrance of the products.

Main disadvantages

  • Delayed Shipments and Response: There were several mentions of delayed shipments, particularly around Christmas, and slow email responses, with some customers waiting almost a month.
  • Customer Service Issues: Numerous reviews highlighted poor customer service, including difficulty in reaching the company, unhelpful responses, and a lack of accountability for faulty products.
  • Misleading Marketing: Customers expressed disappointment with the marketing of the products, feeling that the actual quality did not match the advertised luxury standard. There were also concerns about misleading information regarding essential oils and subscription terms.
  • Guarantee/Warranty Issues: Dissatisfaction with the warranty service was mentioned, with customers stating that the company was reluctant to honor warranty claims or replace defective units.
  • Problems with Product/Service: Issues with product quality, including defective diffusers and problems with scent detection, were common complaints.
  • Delivery and Subscription Issues: Problems with delivery, including non-receipt of products and issues with subscription services, were noted. Some customers were enrolled in subscription plans without their consent and faced challenges in canceling these subscriptions.
  • Resolution of Complaints: While some complaints were resolved, several remained unanswered or unresolved, indicating a pattern of customer dissatisfaction and poor after-sales service.

Expert reviews

14 %

Aroma360 Reviews from Trustpilot.com

Based on the reviews provided, Aroma360 appears to have a predominantly negative reputation among its customers. The key points from the reviews are:

  • Poor Product Quality: Many customers reported that the diffusers either arrived defective or broke down within a short period. There are complaints about the diffusers making loud noises, failing to turn on, or stopping to diffuse scents.
  • Delayed Shipments and Response: Several customers mentioned delayed shipments, especially around Christmas, and slow responses to their emails, with some waiting almost a month.
  • Customer Service Issues: Numerous reviews highlighted poor customer service, including difficulty in reaching the company, unhelpful responses, and a lack of accountability for faulty products.
  • High-Pressure Sales Tactics: Some customers felt pressured into buying more expensive products or subscribing to monthly plans. There were also complaints about the company’s aggressive sales approach and telemarketing calls.
  • Misleading Marketing: Customers expressed disappointment with the marketing of the products, feeling that the actual quality did not match the advertised luxury standard. There were also concerns about misleading information regarding essential oils and subscription terms.
  • Positive Reviews: A few positive reviews mentioned good experiences with customer service and satisfaction with the products. However, these were significantly outnumbered by negative reviews.

Given the overwhelmingly negative feedback, with 88% of the reviews being 1-star and an overall TrustScore of 1.4 out of 5, the final score for Aroma360 based on this review would be approximately 14% on a scale from 0% to 100%. This score reflects the poor customer experiences, product issues, and customer service problems reported by the majority of reviewers.

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Aroma360 Reviews[online]. [cited 08. 01. 2024]. Available from: https://www.trustpilot.com/review/aroma360.com

 

20 %

Aroma360.com complaints from Bbb.org

Based on the complaints listed for Aroma360, LLC on the Better Business Bureau (BBB) website, the company has faced numerous issues related to its products and services. Here’s a summary of the key points from the complaints:

  • Problems with Product/Service: Many customers reported issues with the products, including defective diffusers and problems with scent detection. There were also complaints about the difficulty in using the products and discrepancies in product performance versus advertising claims.
  • Delivery and Subscription Issues: Several customers faced problems with delivery, including non-receipt of products and issues with subscription services. Some customers were enrolled in subscription plans without their consent and faced challenges in canceling these subscriptions.
  • Customer Service and Response: A common theme in the complaints is the lack of effective customer service. Customers reported unresponsiveness, difficulty in reaching the company, and unsatisfactory resolutions to their issues.
  • Billing and Collection Issues: There were complaints regarding unauthorized charges, difficulty in obtaining refunds, and issues with billing for subscription services.
  • Guarantee/Warranty Issues: Customers expressed dissatisfaction with the warranty service, mentioning that the company was reluctant to honor warranty claims or replace defective units.
  • Resolution of Complaints: While some complaints were resolved, as indicated by the customers or the business responses, several remained unanswered or unresolved, indicating a pattern of customer dissatisfaction and poor after-sales service.

Based on these complaints, Aroma360, LLC appears to have significant issues with product quality, customer service, and overall customer satisfaction. If we were to assign a score based on this review, considering the nature and frequency of the complaints, as well as the resolution status, Aroma360, LLC would likely score low on a scale of 0% to 100%. A reasonable estimate, considering the unresolved and serious nature of many complaints, might be around 20%, indicating a high level of customer dissatisfaction and room for significant improvement in their business practices.

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Aroma360, LLC | Complaints | Better Business Bureau® Profile [online]. [cited 08. 01. 2024]. Available from: https://www.bbb.org/us/fl/miami/profile/essential-oils/aroma360-llc-0633-90405374/complaints
70 %

Aroma360.com Reviews from Bbb.org

Based on the customer reviews for Aroma360, LLC, the company has received a mix of positive and negative feedback. Here’s a summary of the key points from the reviews:

  • Positive Customer Service Experiences: Many customers praised the customer service representatives by name, highlighting their helpfulness, professionalism, and efficiency in resolving issues. This includes assistance with orders, troubleshooting, and providing information about products.
  • Product Satisfaction: Several customers expressed satisfaction with the products, mentioning the quality of the scents and the effectiveness of the diffusers.
  • Negative Experiences and Issues: Despite many positive reviews, there were notable negative experiences. Some customers reported receiving defective units and experiencing difficulties with the return or exchange process. There were also complaints about the lack of oil included with diffusers and challenges in contacting the company for support.
  • Mixed Feelings About Company Operations: One review expressed dissatisfaction with the company’s operational issues, such as problems with gift card promotions and confusing pricing models.
  • Overall Customer Satisfaction: The majority of the reviews were positive, focusing on good customer service and product quality. However, the negative reviews, though fewer, highlighted significant issues that impacted customer satisfaction.

Given the predominance of positive reviews, especially regarding customer service, but also considering the negative experiences reported, Aroma360, LLC would likely score relatively high on a scale of 0% to 100%. A reasonable estimate, balancing the positive feedback with the concerns raised in negative reviews, might be around 70%. This score reflects the overall positive customer experiences while acknowledging the areas where the company could improve, particularly in product quality and operational efficiency.

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Aroma360, LLC | Reviews | Better Business Bureau® Profile [online]. [cited 08. 01. 2024]. Available from: https://www.bbb.org/us/fl/miami/profile/essential-oils/aroma360-llc-0633-90405374/customer-reviews
50 %

Aroma360 reviews from Yelp.com

Based on the reviews for Aroma360, LLC, the company has received a wide range of feedback from customers. Here’s a summary of the key points from the reviews:

  • Positive Customer Service: Many customers appreciated the helpfulness and professionalism of the customer service representatives. They were praised for their promptness, patience, and ability to resolve issues effectively.
  • Product Quality Concerns: Several customers reported issues with the quality of the diffusers, mentioning that they broke down within a few months of use. There were also complaints about the diffusers not working as expected and leaking oil.
  • Issues with Subscriptions and Returns: Some customers expressed frustration with the subscription service, including difficulties in canceling subscriptions and challenges in returning products. There were also complaints about being enrolled in subscription plans without clear communication.
  • Shipping and Delivery Problems: Customers mentioned slow and expensive shipping, with some receiving defective or damaged items.
  • Mixed Experiences with Customer Support: While some customers had positive interactions with customer support, others found it challenging to get in touch with the company, experienced long wait times, and received unsatisfactory responses.
  • Concerns Over Business Practices: A few reviews raised concerns about the company’s business practices, including allegations of deceptive marketing and poor handling of customer complaints.
  • Satisfaction with Scents: Some customers were satisfied with the scents offered by Aroma360 and enjoyed the fragrance of the products.

Given the mix of positive and negative reviews, Aroma360, LLC would likely receive a moderate score on a scale of 0% to 100%. The positive aspects of customer service and product satisfaction are weighed down by significant issues with product quality, customer support, and business practices. A reasonable estimate, balancing the positive feedback with the concerns raised, might be around 50%. This score reflects the company’s potential in customer service and product appeal, but also highlights the need for improvement in product quality, transparency, and overall customer experience.

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Aroma360 reviews [online]. [cited. 08. 01. 2024]. Available from: https://www.yelp.com/biz/aroma360-miami
60 %

Aroma360.com Reviews from Glassdoor.com

Based on the Glassdoor reviews for Aroma360, the company has a mixed reputation among its employees. Here’s a summary of the key points from the reviews:

Pros:

  • Many employees praised the company for its positive and helpful work environment.
  • The company culture is described as supportive and kind.
  • Some reviews highlight the opportunity for professional growth and learning.
  • The company’s rapid growth and dynamic work environment are seen as positives by some employees.
  • A few reviews mention good compensation and a beautiful office space.

Cons:

  • Several reviews criticize the management, describing it as horrendous, unqualified, and disrespectful.
  • Some employees reported a toxic work environment and high pressure.
  • There are complaints about the lack of growth opportunities and poor treatment of employees.
  • A few reviews mention a lack of work-life balance and excessive workload.
  • Some employees expressed dissatisfaction with the company’s sales practices and overall business model.

Overall Rating and Recommendation to a Friend:

  • The overall rating of Aroma360 on Glassdoor is 3.8 out of 5 stars.
  • 63% of the reviewers recommend the company to a friend.

Diversity Ratings:

  • The company received a diversity rating of 3.9 stars from Hispanic or Latinx employees.

Individual Employee Reviews:

  • There are mixed individual reviews, with some employees rating the company highly for its culture and growth opportunities, while others give low ratings due to management and work environment issues.

Final Score: Considering the mixed nature of the reviews, with positive aspects like supportive culture and growth opportunities balanced against significant concerns about management and work environment, Aroma360 would likely receive a moderate score on a scale of 0% to 100%. A reasonable estimate, balancing the positive feedback with the concerns raised, might be around 60%. This score reflects the company’s potential in terms of employee satisfaction and growth opportunities, but also highlights the need for improvement in management and work culture.

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Aroma360.com Reviews [online]. [cited 08. 01. 2024]. Available from: https://www.glassdoor.com/Reviews/Aroma360-Reviews-E947041.htm
50 %

Has anyone tried Aroma360 Hotel Scents? from Reddit.com

The Reddit thread from r/fragrance discusses users’ experiences with Aroma360 Hotel Scents. Here’s a summary of the key points and opinions shared in the comments:

Positive Experiences:

  • Some users enjoyed specific scents like “24k Magic” and “My Way,” noting they liked the fragrance.
  • A user recommended trying to order on Gilt for better pricing.
  • Another user praised the scent quality, particularly the “Westin” and “1Hotel” scents, and mentioned using a scent marketing app for control.

Negative Experiences:

  • Several users reported issues with the diffusers, including them becoming noisy after some use.
  • There were complaints about the longevity of the scents, with some wishing the fragrance would linger longer.
  • A significant concern was raised about poor customer service, with a user mentioning attempts to contact the company through various channels without success.
  • One user described the products as inadequate for the price, mentioning watered-down scents and ineffective diffusers. They also had a frustrating experience with customer service regarding returns and refunds.
  • Another user expressed disappointment with the product’s performance and mentioned it was a waste of money.

Alternatives and Recommendations:

  • Some users suggested alternatives like nebuluxury.com for similar scents at lower prices.

Final Score: Based on the mixed reviews, with some users enjoying the scents but many facing issues with product quality and customer service, Aroma360 Hotel Scents would likely receive a moderate score. Positive aspects like the fragrance quality are balanced against significant concerns about product performance and customer service. A reasonable estimate, considering the varied experiences, might be around 50%. This score reflects the potential appeal of the scents but also highlights the need for improvement in product reliability and customer support.

Read all reviews…

Has anyone tried Aroma360 Hotel Scents? [online]. [cited 08. 01. 2024]. Available from: https://www.reddit.com/r/fragrance/comments/vsw5ye/has_anyone_tried_aroma360_hotel_scents/

Expert video reviews

Unpacking, setup and review of the Aroma 360 Hotel Collection diffuser. NOT sponsored - YouTube [online]. [cited 2024 Jan 08]. Available from: https://www.youtube.com/watch?v=_-74oE0Bxno

Aroma360 Hotel Collection Car Diffuser: Luxury Scents In Your Car! - YouTube [online]. [cited 08. 01. 2024]. Available from: https://www.youtube.com/watch?v=EUp456n-22I

AROMA360 HOTEL COLLECTION SCENT DIFFUSER | REVIEW, SETUP & MAINTENANCE - YouTube [online]. [cited 08. 01. 2024]. Available from: https://www.youtube.com/watch?v=Rv1pK4Amc54

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